Archive for October, 2009

IAG’s CGU announces IT transformation

Friday, October 30th, 2009

Insurance Australia Group subsidiary CGU has mapped out a five-year IT transformation to simplify the way the company handles its business.

CGU managing director Duncan West said that the company was in the early stages of defining the transformation focused on IT systems for claims, management information, distribution and policy administration as well as workers compensation.

There were over 20 major claims systems, multiple distribution platforms and multiple sources of management information, he said.

"All of this is an impediment to driving down cost, improving underwriting, improving claims management and account management effectiveness and being able to respond rapidly to opportunities."

He said that since becoming CGU chief executive in January 2008, he had spent a lot of time with staff and customers.

"I watched the processes and systems environment in which they operate and it was obvious that we needed to improve our processes and our technology," he said. "Over the last 10 years there has been a significant underinvestment in technology. This has led to a complex and inefficient systems environment."

The transformation would start next year with a series of IT upgrades.

"[It] will drive efficiency through system consolidation, introduce common processes across business and segments where appropriate and reduce our systems risk," he said.

Much of the money for the transformation would come from CGU's business as usual spend, he said, although there would be some money poured into it as well. He declined to say how much it would cost in total.

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ABC slams sacked Good Game presenter

Friday, October 30th, 2009
ABC hits back at former Good Game host by saying he was "making life difficult" for team.

ICANN gives non-Latin scripts the nod

Friday, October 30th, 2009

ICANN, the nonprofit body that oversees internet addresses has approved the use of Hebrew, Hindi, Korean and other scripts not based on the Latin alphabet in a decision that could make the web dramatically more inclusive.

The board of the Internet Corporation for Assigned Names and Numbers (ICANN) voted on Friday to allow such scripts in domain names at the conclusion of a weeklong meeting in Seoul. The decision follows years of debate and testing.

The decision clears the way for governments or their designees to submit requests for specific names, likely beginning November 16.

Internet users could start seeing them in use early next year, particularly in Arabic, Chinese and other scripts in which demand has been among the highest, ICANN officials say.

"This is absolutely delightful news," said Edward Yu, CEO of Analysys International, an internet research and consulting firm in Beijing, emphasising that the internet would become more accessible to users with lower incomes and education. Yu spoke ahead of the approval, which had been widely expected.

Since their creation, domain names have been limited to the 26 characters of the Latin alphabet as well as 10 numerals and the hyphen. Technical tricks have been used to allow portions of the internet address to use other scripts, but until now, the suffix had to use Latin characters.

That has meant internet users with little or no knowledge of English might still have to type in Latin characters to access web pages in Chinese or Arabic. Although search engines can sometimes help users reach those sites, companies still need to include Latin characters on billboards and other advertisements.

Now, ICANN is allowing those same technical tricks to apply to the suffix as well, allowing the internet to be truly multilingual.

Many of the estimated 1.5 billion people online use languages such as Chinese, Thai, Arabic and Japanese, which have writing systems entirely different from English, French, German, Indonesian, Swahili and others that use Latin characters.

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ATO’s $879m ‘worst-case scenario’

Friday, October 30th, 2009

Second Commissioner of Taxation David Butler today said that the increased $879 million budget for the Australian Taxation Office's (ATO) Change Program quoted in an audit report released yesterday was a worst-case scenario.

Yesterday a report by the Australian National Audit Office revealed that the amount the tax office expected to spend on the Change Program had increased by $105 million.

According to Butler, the tax office had included extra amounts such as the costs of possible months of support after the Business Activity Statement release goes live.

The $105 million was made up by $44 million in extra mainframe costs as well as around $60 million worth of extra ATO costs, Butler said, with main ticket items being hardware, personnel and software.

"We've almost built into our budget a worst-case scenario — the maximum we could possibly spend," he said.

Yet this budget could change in the future, up or down, Butler admitted. The Ken Henry taxation review due to go to government at the end of this year could mean changes for the Change Program's Business Activity Statements release, scheduled for technical implementation mid next year, he said. "We can only plan on what we know," he said.

The team is into the detailed design phase for the BAS release, according to Butler. He wasn't going to push the team to rush it because of the review. "I don't think it would be sensible to drive that very hard and turn around and change everything."

The next release to go live is the income tax component of the program, which is due to be implemented in January. Even that isn't set at this point, however. There will be meetings held on 2 and 24 November, and 22 December to decide if the tax office is ready to implement the release.

"It's a very significant release, it's very big. It's high risk," Butler said. "It affects every tax payer in Australia."

If the team isn't ready for the January date, being the Australia day long weekend, it will need to be pushed back.

"The real challenge is the conversion of the data. We need to shut the whole thing down for four days," he said. "Easter's another opportunity. But do we have enough time between Easter and July [when the tax season starts] to stabilise it?"

One thing was certain, according to Butler. The ATO staff was working hard. "People have been literally working seven days a week for months," he said.

Accenture is the external systems integrator which the ATO chose to work with on the program. The audit office report had raised concerns about responsibilities being blurred between the organisations. Butler believed that might be the case lower down where Accenture and ATO were working side by side, but that at higher levels, responsibilities were set. "Where it should be clear it is clear," he said. He believed the relationship with Accenture was strong and positive.

The audit office also believed that the tax office could better use its assurance framework. Butler said the ATO had already met that recommendation and that he thought the audit office's concerns might have been based on historical information. The concerns the audit office had with testing had also been addressed, Butler said.

He pointed out that the tax office was already seeing benefits from the work which had already been completed since the project had started.

Staff had been using the implemented customer relationship management system since 2005, he said. The core platform for the integrated core processing system had also been implemented, which improved how the office managed fringe benefits tax and superannuation products. Surveys showed that the community believed the ATO's service was improving, he said.

"This complex program of work has thrown us many challenges, but it will inevitably put us in a good position to respond quickly and efficiently to the community's needs and any new policy initiatives coming our way," he said.

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Govt releases $100m Smart Grid tender

Friday, October 30th, 2009

The Federal Government yesterday invited bids for its $100 million smart grid pilot, Smart City, which the government hopes will inform it of the costs and benefits of the technology.

Announced in May as part of the 2009 Budget, the $100 million plan aims to reduce home energy bills and cut carbon pollution, using communications technologies to identify and resolve electrical faults and maintenance requirements, and allow consumers to manage their energy consumption.

Bidders for the work are expected to propose locations and an architecture for the trial, which the government hopes to garner lessons for an eventual wider deployment of the technology.

"This program is a good opportunity to test the costs and benefits of smart grid and smart meter applications before a wider regulated roll-out of smart meters in certain jurisdictions in coming years," said Energy Minister Martin Ferguson in a statement.

According to preliminary studies conducted by the Federal Government, smart grid technologies could deliver up to $5 billion in benefits annually, from improvements in the power industry, reduced greenhouse gases and improved power grid reliability.

As part of the announcement yesterday, Environment Minister Peter Garrett said, "Early estimates show that if smart grid applications are adopted around Australia they could deliver significant economic and environmental benefits to the Australian economy, including an estimated minimum reduction of 3.5 mega-tonnes of carbon emissions per annum."

Other nations are also adopting smart grid technologies, with the United States recently announcing a $4.5 billion smart grid plan.

Applications close 28 January 2010, with the successful consortium to be announced in April 2010. The project is expected to start in July 2010 and finish in June 2013.

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Construction robot inspired by sci-fi movie

Friday, October 30th, 2009
ENGINEERS have created amachine based on the "power loader" from sci-fi flick Aliens.

Pioneers celebrate 40 years of the internet

Friday, October 30th, 2009
THE man involved in sending the first internet message never once imagined Facebook or Twitter.

Cells turned into eggs and sperm in lab

Thursday, October 29th, 2009
SCIENTISTS have made embryonic stem cells morph into cells that make eggs and sperm.

Seat will eat the gas

Thursday, October 29th, 2009
MITSUBISHI has come up with odour-eating upholstery, providing a new take on the term zero emissions.

Hobbit, dementia doctors win award

Thursday, October 29th, 2009
UNRAVELLING the mystery of Indonesia's hobbit-sized humans and discovering ways to prevent dementia have helped two Sydney researchers win one of Australia's top science gongs.